Olenex, a full-function joint venture between ADM & Wilmar, offers customers around the globe an extensive portfolio of edible oils and fats, from commodities to specialties, as well as superior technical support. Olenex owns and operates a specialty oils and fats facility and a palm refinery in Hamburg, Germany, as well as tropical oils processing plants in Brake, Germany and Rotterdam, the Netherlands. It also manages raw materials sourcing, trading, sales and marketing operations. In addition, Olenex markets refined oils and fats from ADM’s plants in the Czech Republic, Germany, the Netherlands, Poland and the U.K..
For our Central Post Office we are recruiting an autonomous, proactive and hands-on
Customer Service Representative
Based in Rotterdam - The Netherlands
As a Customer Service Representative, order handling and contract management are part of your daily responsibilities. You handle customer’s requests throughout the Outbound Supply Chain and voice-back relevant information towards the Sales team and other departments. You will be the dedicated contact person for customers for everything that relates to their loadings and/or deliveries. You are responsible for your own portfolio and in this way, you will develop extensive relationships with your customers.
Are you intrigued by this short description? Then you should probably read further:
Your responsibilities will be the following:
You are the first point of contact for our customers. You make sure that everything is organized. Our customers are our main focus. We’ll do whatever it takes to service our customers as good as possible and establish and maintain a good relationship.
Order entry and maintenance in our ERP system are a huge part of your work which requires a lot of accuracy.
Customer order patterns and supply chain metrics need to be analysed, to look for solutions and optimize them.
You work close with other departments such as Sales, Quality Assurance and Finance. There is also a close cooperation with our Logistic Service Provider on the loading and delivery schedule. From time to time you will assist colleagues on visits to customers or business partners.
Who are you?
For this position we are looking for a colleague who is a real team player, has a commercial attitude and a high level of accuracy. You have a bachelor’s degree (Dutch HBO) or equalling work experience. You have experience in a service driven B2B environment. You have the ability to cope with stress and unpredictable situations. Given the International nature of Olenex a good command of the English language is required + preferably Italian and/or any other European language.
Working at Olenex
We offer a dynamic job within an inspiring team with lots of opportunities to bring up and develop your ideas. Taking responsibility and personal development is self-evident. Additionally, we offer excellent working conditions and an attractive salary. For more information about Olenex we refer to www.olenex.com.
Do you recognize yourself in the above profile? Please send your application via the application button with a CV and short motivation.
Note for agencies: Acquisition by third parties will not be accepted. We will not accept unsolicited resumes. Please do not forward resumes to us, as we are not responsible for any fees related to unsolicited resumes.