Wilmar Europe is a Dutch branch of Wilmar International Limited. Wilmar is Asia’s leading agribusiness group and is the largest processor and merchandiser of palm and lauric oils. Wilmar Europe became the first venture in Europe, located at the heart of the Port of Rotterdam. Wilmar is active in 6 production locations throughout Europe and is still growing. The trade and commercial activities for Europe are handled in our European head office in the city centre of Rotterdam. Next to that, Wilmar has sales offices in Spain and Italy.  

Quality, service and reliability are the cornerstones to Wilmar’s reputation as an international processor and trader in the edible oils and oleochemicals industry.As a result of growth, we are currently looking for our office in Rotterdam for a self-starting and hands-on

Customer Service Executive 
Based in Rotterdam 

As our business is operating in an environment that changes constantly, the Customer Service desk is continuously adapting its structure to match the needs of the company. As a Customer Service Executive, order handling, invoice correction and related business for all our customers’ base are part of your daily job. You handle customers’ requests throughout the Supply Chain Outbound and voice-back important information towards the Sales team and other departments. You will be the dedicated contact person of customers for everything that relates to their loadings/deliveries. 

You are the first point of contact for our customers regarding to customers’ logistics. You communicate with customers in case of supply disruption of the outbound flow and handle any complaints related to logistics or contract application issues. You will maintain contact with the Sales department and inform them in a timely manner about specific issues regarding the customer. 

Your primary task will be the handling of new orders and to check the contract availability. You are also responsible for updates and changes of any existing orders into our ERP system. You will create reports to support our Sales department.

Customer order patterns and supply chain metrics need to be analysed, to look for solutions and optimize them. Ensuring reconciliation of open contracts with customers.

Customer complaints related to logistics or contract execution issues need to be registered and handled, seeking to avoid these in the future.  

Working together
You work close with other departments such as Sales, Outbound Planning and Logistics. There is also a close cooperation with our Logistic Service Provider on the loading and delivery schedule. From time to time you will assist colleagues on visits to customers or business partners. 

For this position we are looking for a colleague who is a real team player, has a commercial attitude and a high level of accuracy. You have experience in a service driven B2B environment in a commodity company. You have the ability to cope with stress and unpredictable situations. Given the International nature of Wilmar an excellent command of the English language is required (Italian, Spanish or French is an advantage).

Working at Wilmar 
We offer a dynamic job within an inspiring team with lots of opportunities to bring up and develop your ideas. Taking responsibility and personal development is self-evident. Additionally, we offer excellent working conditions and an attractive salary. For more information about Wilmar we refer to www.wilmar-international.com

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