slider1

Customer Service and Logistics Executive

 

We are currently looking for our office in Rotterdam for a self-starting and hands-on:

Customer Service and Logistics Executive

As our business is operating in an environment that changes constantly, the Customer Service and Logistics desk is continuously adapting its structure to match the needs of the company. 

As a Customer Service and Logistics Executive (German Speaking), order handling, coordination of loadings and deliveries with loading bays and logistics service supplier, handling of documents and related business for all our customers’ base are part of your daily job. You handle customers’ requests throughout the Supply Chain Outbound and voice-back important information towards the Sales team and other departments. 
You will be the dedicated contact person of customers for everything that relates to their loadings / deliveries. 

Main tasks:

  • Being in contact with customers’ logistics
  • Handling of new orders and changes of existing orders (including entry in ERP system)
  • Ensuring reconciliation of open contracts with customers 
  • Registering and handling customer complaints related to logistics or contract application issues  
  • Being main contact person for loading bays, Customer Service of loading partners and logistics schedulers
  • Assessing / Validating weekly loading planning
  • Handling activities in case of supply disruption of the outbound flow
  • Maintaining contact with Sales and creating reports to support them
  • Handling of logistics invoices (checking and validating or rejecting costs)
  • Analyzing customer order patterns and supply chain metrics looking for solutions to optimize them
  • Accompanying on visits to customers or suppliers 

We are looking for a candidate with:

  • A bachelor degree/level 
  • 2 years of experience on customer service is a pre
  • Excellent command of the German language and good practice of English
  • Good communication skills 
  • Commercial understanding and service minded
  • High level of accuracy
  • Ability to cope with stress / unpredictable situations
  • Proactive attitude (seeking and picking-up tasks waiting to be filled)
  • Capability to understand different interests and focus of different stakeholders
  • Experience with MS Office software and an ERP software (SAP is an advantage)
  • No 9 to 5 mentality

We offer you: 
A dynamic and a Rotterdam based job within an inspiring team with the opportunity to bring up your ideas. Taking responsibilities and personal development is self-evident within our company. Wilmar Europe Trading B.V. offers good salary and benefits package. 

Apply now
Do you recognize yourself in the above profile, please send your application via the application form with a CV and short motivation. For more information on Wilmar you can also check on our European website www.wilmareurope.nl or our international website www.wilmarinternational.com.


Wilmar

Wilmar Europe groeit significant en is op zoek naar ambitieuze professionals om onze organisatie te versterken. Onze medewerkers maken het verschil; daarom zijn we altijd op zoek naar enthousiaste collega’s die deel willen uitmaken van ons succes. Wilmar Europe biedt een dynamische en internationale werkomgeving. Tevens wordt het zeer gewaardeerd als medewerkers eigen initiatief tonen, nieuwe ideeën aandragen en verantwoordelijkheid nemen.

Ons Europese hoofdkantoor bevindt zich in het centrum van Rotterdam nabij het Centraal Station.

For recruitment agencies:

We have made a conscious decision to do the recruitment ourselves. Therefore, we kindly ask you to not forward any candidates, as we will not accept their applications.

Je reageert op de vacature Customer Service and Logistics Executive.

Ik ga akkoord met deze privacyverklaring. (Klik op de link om de volledige privacyverklaring in te zien).

Indien je niet akkoord gaat met de privacyverklaring dan zal de sollicitatie niet verstuurd worden.

Je gaat gegevens invullen die in een database worden opgeslagen. Deze gegevens zullen zorgvuldig en vertrouwelijk behandeld worden. Jouw gegevens worden niet verstrekt aan derden. Aan de hand van deze gegevens kunnen wij nagaan in hoeverre deze aansluiten bij vacatures.

Door de sollicitatie te versturen, gaat je ermee akkoord dat jouw gegevens met inachtneming van de hiervoor genoemde voorwaarden worden opgeslagen in een database.

Wij zullen de data slechts gebruiken voor de hierboven benoemde doeleinden. Je kunt op elk moment de toestemming intrekken door contact met ons op te nemen.