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Customer Service and Logistics Executive

 

We are currently looking for our office in Rotterdam for a self-starting and hands-on:

Customer Service and Logistics Executive

As our business is operating in an environment that changes constantly, the Customer Service and Logistics desk is continuously adapting its structure to match the needs of the company. 

As a Customer Service and Logistics Executive (German Speaking), order handling, coordination of loadings and deliveries with loading bays and logistics service supplier, handling of documents and related business for all our customers’ base are part of your daily job. You handle customers’ requests throughout the Supply Chain Outbound and voice-back important information towards the Sales team and other departments. 
You will be the dedicated contact person of customers for everything that relates to their loadings / deliveries. 

Main tasks:

  • Being in contact with customers’ logistics
  • Handling of new orders and changes of existing orders (including entry in ERP system)
  • Ensuring reconciliation of open contracts with customers 
  • Registering and handling customer complaints related to logistics or contract application issues  
  • Being main contact person for loading bays, Customer Service of loading partners and logistics schedulers
  • Assessing / Validating weekly loading planning
  • Handling activities in case of supply disruption of the outbound flow
  • Maintaining contact with Sales and creating reports to support them
  • Handling of logistics invoices (checking and validating or rejecting costs)
  • Analyzing customer order patterns and supply chain metrics looking for solutions to optimize them
  • Accompanying on visits to customers or suppliers 

We are looking for a candidate with:

  • A bachelor degree/level 
  • 2 years of experience on customer service is a pre
  • Excellent command of the German language and good practice of English
  • Good communication skills 
  • Commercial understanding and service minded
  • High level of accuracy
  • Ability to cope with stress / unpredictable situations
  • Proactive attitude (seeking and picking-up tasks waiting to be filled)
  • Capability to understand different interests and focus of different stakeholders
  • Experience with MS Office software and an ERP software (SAP is an advantage)
  • No 9 to 5 mentality

We offer you: 
A dynamic and a Rotterdam based job within an inspiring team with the opportunity to bring up your ideas. Taking responsibilities and personal development is self-evident within our company. Wilmar Europe Trading B.V. offers good salary and benefits package. 

Apply now
Do you recognize yourself in the above profile, please send your application via the application form with a CV and short motivation. For more information on Wilmar you can also check on our European website www.wilmareurope.nl or our international website www.wilmarinternational.com.


Wilmar

Wilmar Europe is growing significantly and has a demand for ambitious professionals to join our organisation. Employees make the difference; this is the reason why we are always looking for new enthusiastic colleagues who want to be part of our success. Wilmar Europe offers a dynamic and international work environment. We appreciate if our employees take their own initiative and bring in new ideas, next to taking responsibility.
Our European headquarters is in the city centre of Rotterdam near the Central Station.

For recruitment agencies:

We have made a conscious decision to do the recruitment ourselves. Therefore, we kindly ask you to not forward any candidates, as we will not accept their applications.

You are applying for the job Customer Service and Logistics Executive at Wilmar Europe (WET.CSOPL.123).

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